All PERMAFROST COOLERS are warranted against defects in material and workmanship for 5 years from the original date of receipt. Our warranty does not apply to damage caused by negligence, misuse, fire, personal modifications or commercial usage. Accidental or normal wear and tear is not warranted including scratches, dents, chips or discoloration due to usage or sunlight. Plastics regularly expand and contract given environmental conditions. Slight lid warping may occur and is not covered under warranty unless performance of the cooler is materially impacted.
This warranty applies only to the original owner. This warranty is void if the product is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in the body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warrantied.
PERMAFROST COOLERS LLC sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at PERMAFROST COOLERS sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. PERMAFROST COOLERS assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall PERMAFROST COOLERS be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Replacement of parts and/or products under this warranty are subject to shipping, handling, replacement and/or restocking fees and will be collected prior to shipping. You will be responsible for arranging for the return shipping costs for all warranty claims.
PERMAFROST COOLERS LLC reserves the right to change our products design without incurring any obligations to incorporate such changes into any products repaired or replaced under this warranty.
Damaged products must be returned directly to PERMAFRST COOLERS LLC within 30 days of the original receipt, in the original box or adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt and the Return Authorization Number (RMA#) with the product.
How to File a Warranty Claim
PERMAFROST COOLERS will replace manufacturing defects that are covered by our warranty.
Before sending your product to PERMAFROST COOLERS, please submit a warranty claim by emailing the following information to firstname.lastname@example.org
First and last name
Model number and color of product
Reason for warranty claim request
Date of purchase
PDF or photo copy of original receipt
Color photo showing warranty issue
Ship-to address to return repaired / replacement product
PERMAFROST COOLERS will gather more information if necessary, and validate your request. If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be given a Return Merchandise Authorization Number (RMA#).
Once your claim has been authorized, package your product in accordance with your shipper’s policies and write your RMA number on the outside of the box and send your product to the following location:
3011 Spain Bridge Rd
Belgrade MT, 59714